Frequently Asked Questions
Please read our FAQ before sending us a message.
At checkout you will be able to choose one of the following available payment methods:
Direct Deposit or Bank Transfer in/ to our bank account.
National Bank of Greece
IBAN GR92 0110 1460 0000 1460 0228 614
SWIFT BIC: ETHNGRAA
Via credit card and debit card. We accept Visa, Mastercard or American Express.
With paypal, using your linked credit card or debit card.
Cash on delivery. Payment is made on delivery to our courier service with an extra charge of € 1.50 regardless of the order amount.
The execution of your order starts immediately, as long as the products are in stock. In case the product is unavailable, the Sales Department will contact you to inform you about the delivery time.
The shipment is carried by ELTA courier, within 48 hours after completion of the payment. Orders within Attica are delivered the next business day. Orders outside Attica are delivered within 1-2 / 3 business days. For remote or inaccessible areas the delivery time is longer by 1-2 days.
Delivery times may be longer than usual when the parcel reaches the destination country, if unexpected delays occur when handed over to the local postal service.
Be sure to complete all data correctly.
You can collect your order from our gift shop on the ground floor of 56 Kolokotroni Street, Athens.
Your order must be picked up from our shop within 7 days.
You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 days after the delivery of the products purchased.
To exercise the right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement (e.g. a letter sent by post, fax or e-mail at firstname.lastname@example.org). You may use the attached model withdrawal form, but it is not obligatory.